• Who do I contact if I have further questions?
• Why do I have to have an Internet email address to use MyChart?
• How is MyChart secure?
• How can I update my telephone number in MyChart?
• How do I ask billing questions through MyChart?
• Who sees my request for an appointment or an appointment cancellation?
• My Preventive Care recommendations don't seem right to me, what do I need to do?
• I had a test a week ago but I don't see the results. Why?
• Can I view a family member's health record in MyChart?
• Is there a fee to use MyChart?
• Why is the "Last Done" date on my Preventive Care procedure Incorrect?
• What is MyChart, and how does its use benefit older adults?
• What information should I provide for a prescription renewal?
• Is my access code my user ID?
• Why don't all my health issues show up in my MyChart record?
• If I send a message to my doctor or nurse, when can I expect a reply?
• How do I download a portable copy of my health summary?
• Where can I update my personal information (e.g., home address, email or change my password)?
• How can I update my address in MyChart?
• What is the security question used for?
• Can I set up payment plans through MyChart?
• How do I connect my health record to a third party application (app)?
• When can I see my test results in MyChart?
• Can my spouse and I share one MyChart account?
• I see some test results but not all of them from all of my physicians. Why?
• I was logged out of MyChart, what happened?
• I don't have an email address, how do I get one?
• If some of my health information on MyChart is not correct, what should I do?
• How do I communicate my medical concerns?
• How can I access MyChart on my mobile device?
• How do I get a copy of my medical records?
• Can you send me a new access code as I have lost it, let it expire or did not receive it?
• I forgot my password. What should I do?
• What is Premier MyChart?
• My access code does not work, what should I do?
• What if I am seen at a non-Premier facility or physician – How do I get this information in MyChart or communicated to my Primary Care Physician?
• What is your Privacy Policy?
• How do I pay my bill through MyChart?
• Can I ask questions regarding a family member from my MyChart account?
• Can I see radiology images through MyChart?
• What do I need to use MyChart?
• How do I sign up?
• How can I update my email address in MyChart?