Atrium Health Center Mason Transitioning Emergency Services to Urgent Care

Three years ago, Atrium Medical Center expanded farther south in the Cincinnati market with the opening of Atrium Health Center Mason on Mason-Montgomery Road. The center houses 24/7 emergency services, as well as physician offices for Premier Health Family Medicine and the Center for Women’s Health and Wellness. Ancillary services include laboratory and imaging.

We’ve since learned that many patients use the emergency center for needs that could be better met with a lower cost urgent care setting. Also, overall patient volumes at Mason Emergency Center have not reached levels sufficient to continue to operate emergency services.

For those reasons, we are converting Mason Emergency Center to a Premier Health Urgent Care Center. We expect the transition to be complete by the end of August.

We would personally like to thank our Mason Emergency Center staff for their efforts to raise awareness about Premier Health in Mason and for their dedication to delivering the best patient care. Mason Emergency Center has always performed in the 90th percentile of patient satisfaction scores.

This is not an easy decision, and as part of Premier Health’s 2020 strategic plan launched earlier this year, it is a decision being made from a positon of financial strength. By adjusting our services in response to patient demand, we are proactively putting Atrium Medical Center in the best position possible to succeed in our increasingly competitive health care environment in the southern Dayton and northern Cincinnati market.

Atrium’s goal is to offer each Mason Emergency Center employee a position within the Premier Health system.

Atrium Health Center Mason is not closing and we will continue to invest in Mason’s service offerings. Physician offices and ancillary services including laboratory and imaging are remaining open. Hours and the types of ancillary services offered will change to support the physician offices in the building and the new urgent care. In fact, Premier Health Family Medicine is under construction to remodel and expand its office in the building to accommodate more primary health providers.

Atrium employees with questions about the announcement can call the president’s hotline at x8022 or email Mike Uhl.

Atrium employees with HR-related questions can email Atrium HR Assistant Michaela Stewart. A member of the HR team will respond to you. 

Back to the April 2018 issue of Premier Pulse