Fidelity Commits to Providing Quality Care to Our Community

By Joni Donoher, senior manager of customer service, Fidelity Health Care; and Melissa Dillard, application analyst, Fidelity Health Care

Fidelity’s commitment to care is reflected in our 4.5 quality of patient care star rating.  Medicare notes on its care comparison website, "A rating of 3 to 3 ½ stars means the agency performed about the same as most agencies.” A 4- or 5-star rating means that the agency performed better than other agencies on the seven measured care practices and outcomes. Across the country, most agencies fall in the middle with 3 or 3 ½ stars. At a star rating of 4.5 stars, Fidelity is performing well above the industry average. 

In every improvement category, Fidelity had close to or more than 90% improvement; in contrast, national and Ohio average improvements were under 90%. These categories contribute to our star rating. See ratings below.  

*Data collections timeframe – January 1, 2022, to December 31, 2022, per data.cms.gov

It is also important to note that Fidelity scored better in the “Improvement in Ambulation” category than our local competitors. Additionally, what Medicare spends on an episode of care at this agency compared to Medicare spending across all agencies nationally, Fidelity ranks 0.95.  This is one of the best scores amongst competitors in the Dayton region.

In 2024, Fidelity's goals to decrease our hospital readmission rates, reflecting our ongoing commitment to strengthening community health outcomes and our proactive approach to continuous improvement. 

Back to the January 2024 issue of Premier Pulse