Patient Guide

Appointment/Procedure Preparation

To schedule an appointment with SureCare Medical Center, please call our office at (937) 208-7100(937) 208-7100.

We will discuss special instructions regarding your appointment with you during the first phone conversation.

We ask new patients to arrive 15 minutes prior to their initial appointment to complete any of the necessary forms from the list below: 

• Patient Registration Form - Adult
• Patient Registration Form - Minor
• Patient History Form
• Medical Release Form
• Verbal Communications Form
• Advance Directives Patient Education Form
• Advance Directives - Health Care Power of Attorney and Living Will

What to Expect

If you are a new patient, please bring either your medications or a list of the medications you are currently taking along with your insurance card(s). Returning patients should bring their new insurance card(s) when applicable.

Please come prepared to pay any co-pays, deductibles, or co-insurances at the time of your visit.

Click play to watch the video or read video transcript.

SureCare Medical Center

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I'm Dr. Michael Ruff. I'm with SureCare Medical Center in Springboro, Ohio. I'm a family physician. I joined the practice in July 2011 after about 8 years practicing as a medical education with academic medicine with Wright State University in the family medicine residency program. Dr. Ruff sees family practice as teaching patients preventative medicine. What I really enjoy is teaching patients and teaching patients how to, ah, take care of their health problems and how to prevent health problems. Um, explaining their disease processes and how to, um, optimize their care. Ah, that's very rewarding for me, ah, as a physician, ah, to be able to, ah, educate them about, ah, how to be healthy. I think communication with patients is critical, ah, to ensure optimal health care. If a patient understands their disease, they are going to be better able to optimize, ah, their care. Ah, I take pride in listening to patients and understanding where they are coming from and tailoring the, ah, medical care to their specific, ah, lifestyle issues, um, their concerns and, ah, their disease process. Um, we have, ah, with the Premier Health Network, ah, some unique ways of communicating with patients, including through, um, a My Chart application, which is computer-based, so we can have some dialog, um, and, ah, ah, patients can review their labs and their health history on their own secure, ah, network, um, at home, ah, or wherever they have internet access. Um, it’s a very effective way of communicating, um, because, ah, patients can see their own labs and comments from physicians at that point. SureCare’s facility offers several amenities for patients, we have onsite x-ray, we have onsite physical therapy. Um, we draw labs here, ah, and do some lab tests onsite. We are available for acute calls and we try to get all patients that call same-day, in that day and to help with that we have evening hours. We are open until 9 p.m. Monday through Thursday and we have Saturday hours, um, beginning at 8:00, running through the afternoon. SureCare Medical Center is located on State Route 73, which is Central Avenue in Springboro, Ohio.

After Your Visit or Procedure

After your visit, you will receive instructions for follow-up appointments or referrals. If you had tests done, you will receive a follow-up phone call or a letter with your results.

Fax Numbers:

• (937) 208-7125 - Business Office
• (937) 208-7109 - Nursing Station

Billing and Insurance

Premier Physician Network’s customer service team is happy to answer any questions about billing and insurance you may have. Find detailed billing and insurance information in the Premier Physician Network billing section.

About Electronic Medical Records (EMR)

The physician and staff will document your medical information, including your list of current medications, immunizations and preventive health screenings, personal health history, family health history, any current active medical problems, vital signs and the details of each visit with the physician, in our electronic medical record.  Each exam room is equipped with a computer terminal. While the medical assistant and the physician focus on your visit, they may also enter important information into your medical record, order tests, and list medications and other health information.

How does the Electronic Medical Record (EMR) benefit you?

By entering your medical information into our system—which is accessible only by healthcare providers in the Premier Health network of physicians and hospitals—your doctor makes sure that, should you visit a Premier hospital or specialist, that physician has your most accurate and up to date medical information. This is especially important in case you have a medical emergency or illness that requires hospitalization.

Another benefit is that we can quickly get your test results from services performed in a Premier hospital or diagnostic facility, and laboratory services performed at Compunet Clinical Laboratories.

Referring you to Premier facilities is easy and efficient, as instructions from the physician to the hospital or facility are sent electronically. The facility will contact you within 24 hours to schedule your services and instruct you on test preparation. Most test results are available for the physician to review electronically in 48 to 72 hours; many are available even sooner.

Prescriptions and refills of medications can be sent electronically to your pharmacy, or—in most cases—to your mail order pharmacy service. This speeds the process for you and improves communication and accuracy between the physician and pharmacist.

All healthcare service providers are bound by Premier's confidentiality and compliance policies, as well as government regulations regarding protection of your privacy, when using the EMR. Your information is safe and secure, accessible only by those directly involved in your care.